Through our Buy-Back Program, we will reimburse you for any unsold, unused and undamaged product still in its original packaging that is returned to our warehouse (at the retailer's expense) within 90 days of the purchase date, less a restocking fee equal to 25% of the amount originally paid for the returned items. The Buy-Back Program applies only to first-time orders of a product on rockymountainbarberwholesale.com whose value does not exceed $500 USD (before taxes), and does not apply to custom orders, unless stated otherwise. Items purchased or received as part of a promotional campaign (such as Buy One Get One) are ineligible for reimbursement. All Buy-Backs are subject to approval. If you have purchased a product, and would like to request a Buy-Back, please Contact Us.