FAQ

How Do I Place an Order?

If you haven't already, please apply to our wholesale program. We'll review your application and provide a response within 1-2 business days.

Once approved, you'll get exclusive access to our wholesale customer portal where you can view pricing and place your order. 

Why Do I Have to Apply to See Pricing?

We take the same approach to our partners as we do with our products. We want our partners to share our commitment to quality, value and customer service. After you apply and are approved, you'll be sent a login and password which will allow you to access pricing and order products directly from our website.

What Happens After I Apply?

We will review your application and notify you via email if you have been approved within 1-2 business days.

Is Ordering from Rocky Mountain Barber Company Risk-Free?

Yes! Our 30 Day Return Policy and 90 Day Buy-Back Program provides you have an unprecedented opportunity to sell high-demand products with minimal risks.

Why Should I Carry your Products?

Carrying Rocky Mountain Barber Company in your barbershop, salon or retail location is your chance to sell to hundreds of thousands of satisfied customers across North America.

Our customers love our products but want to buy them in store. Becoming an authorized retailer allows you to earn a profit and repeatable business from customers seeking our products in store.

Are There Any Other Benefits Of Carrying your Products?

Once you make your first purchase, we'll share a photo to our over 50,000 loyal social fans and tell them where they can find your shop. All you need to do is send us photos of our product in your shop!

 

Also, first-time customers get a free countertop display ($10 value) with purchase. That means you'll always have a place to display products to customers.

Your store will also be added to our Store Locator on our brand websites:

USA: https://rockymountainbarber.com/apps/store-locator/

Canada: https://rockymountainbarber.ca/apps/store-locator/ 

Why Are Only Some of Your Products Available For Wholesale Purchase ?

This website contains only our best-selling and most frequently-requested products. If you are interested in carrying products not listed on this website, Contact Us and we will create a custom order for you. 

What is Your Minimum Order Quantity? 

Our minimum order for most products starts at just 10 units.

Where Do You Ship To?

We ship anywhere in North America (48 contiguous United States and Canada).

Where Do You Ship From? When Can I Expect To Receive My Order?

US orders ship from the US via UPS Ground and arrive within 3-6 business days. Canadian orders ship from Canada via UPS Ground and arrive within 3-6 business days.

I'm Canadian and Would Like To Pay for My Order In Canadian Dollars

Send an email to wholesale@rockymountainbarber.com with the desired items and quantities and we will send you a link that will allow you to checkout in Canadian dollars.

Can I Test your Products Before I Buy?

Absolutely. Just fill out our sample form here and we'll send you a product of your choice.

Do Your Products Ever Expire?

Our non-consumable items such as combs have an unlimited shelf-life. Our consumable items such as beard oils and balms are made fresh in North America and have a shelf-life of 2 years.

How Much Can I Expect to Earn as an Authorized Retailer?

Most authorized retailers sell our products at twice the cost they purchase it for.

What Is The MSRP of Each Product?

MSRPs are displayed in the product title to approved wholesale customers when they are logged in.

What is Your Return Policy?

Rocky Mountain Barber Company will refund, replace or exchange any products that are not to your complete 100% satisfaction within 30 days of purchase.

To be eligible for refund, replace or exchange return, your item(s) must be unused and in the same condition that you received it. Proof of purchase and Order number is required.

To request a refund, replace or exchange, Contact Us.

Who are Some of your Typical Wholesale Customers?

Our typical customers include barbers, salons, small business owners and large retail outlets across the United States and Canada. We have customers that range in size from one-person operations to large national retailers with hundreds of locations.

What are Some Tips for Selling?

Examples of how to sell our products include:
- Selling the product at the point of purchase using our POP Display
- Incentivizing your barbers and stylists to sell products to their clients

What Happens if the Product Doesn't Sell?

Our 90 Day Buy-Back Program allows you to return unsold inventory under certain conditions. Read more here.

Do you Offer Discounts for Larger Orders?

Yes, the price decreases the more units you order. For large orders, please Contact Us for pricing.

Are you able to Fulfill Custom Orders?

Yes. We are able to accommodate all order sizes, ranging from just 10 units to thousands of units. Please Contact Us to inquire about custom orders.

What is the Cost of Shipping?

If you do not meet the threshold for free shipping, shipping will automatically be calculated at checkout depending on the size of your order and where you are located.

What are the Payment Terms?

Orders are made online using our web store and payment is made at checkout. Alternative payment terms are available for larger orders.

Where Are you Located?

We are conveniently located in Niagara Falls, Ontario, about 10 minutes away from the US/Canada border. With warehouses in both the US and Canada, we are able to provide fast and effective Customer Service, as well as ship anywhere in North America quickly. US orders ship from our US warehouse via UPS Ground and arrive within 3-6 business days. Canadian orders ship from our Canadian warehouse via UPS Ground and arrive within 3-6 business days.

SHAVE 10% On Your First Order